Posts Tagged ‘debt collection’

Collection Agencies Are Being Cut Back By Medical Providers With Credit Cards

Thursday, April 15th, 2010

In recent news it was revealed that Michigan doctors offices are requiring that, patients present and utilize their credit cards before getting any medical care. A fairly new internet based medical payment program permits medical providers to secure a credit card before medical help is provided.

Claiming that it is a way of ensuring medical providers get paid while also keeping administrative costs down, the company has been around since 2008. It operates like this: when they arrive at their doctors office, patients are told by their medical care provider what the maximum amount a particular procedure will be likely to cost. The patient uses their credit card, gets the procedure done, and walks out of the office with a receipt and a detailed slip of services provided.

At this point the provider will bill the patient's insurance company. It will tell the provider how much of the work is covered; the balance left over is charged on the card. If a deductible hasn't been met, then the entire price of the procedure is charged.

As health care costs increase, more and more pressure has been placed on medical patients to pay their bills in the form of co pays, out of pocket expenses, and higher deductibles. With this increasing stress, delinquent and unpaid bills have become huge issues for medical providers.

Health care payments are now up to over three hundred billion dollars a year, and that number is supposed to balloon up to double that number by 2015. From this number, fifty to sixty billion dollars of current health care debts go into delinquency. The program has proven to reduce delinquent accounts by up to eighty percent.

But some analysts remain skeptical. The issue of patients who don't pay off their balance each month hasn't yet been resolved, much less the issue of a patient not having a credit card.

Mallory Megan is employed by a debt collection agency. She also writes articles on business and finance, consumer spending and collection agencies.

Flagger County Officials Put Off Ambulance Collections Decision

Friday, March 19th, 2010

Commissioners on Monday postponed a decision to hire a collection agency because of unsettled ambulance bills acquired in unincorporated districts of Flagler County. Instead, county staff will do more research and the item will be returned to commissioners for review sometime in July.

Commissioner Alan Peterson announced during the meeting that he wasn't ready to sign at the dotted line in the piggyback contract alongside officials in Orange County because he wanted to be informed on how the collection agency does its business.

He wanted to know how commonly the agency calls residents about their delinquent accounts and what times of the day those calls were made. He also wished to know how many written notices would be sent to residents in arrears for their emergency medical care during an ambulance ride.

"My overriding concern on this whole issue is that unlike most bills people incur, this is an involuntary expense," Peterson said. "People don't normally choose to take an ambulance for medical care."

Commissioner Barbara Revels said she also wanted to ensure the county wasn't getting into business with a "heavy-handed" collection agency that could result in consumer backlash, like some that's now being seen around the country.

Under the county's current billing practices, insurance companies are billed for a patient who receives medical care and transport. If the patient is not insured or the insurance does not cover the full balance due, a third-party billing company steps in and attempts to collect the debt through written notices with the help of information verification from Tax Collector Suzanne Johnston's office. The account is kept open and debt collection attempts continue for up to a year, at which time the debt is moved to a "bad debt" list and charged off by commissioners.

The debts are not placed on residents' credit reports and pugnacious telephone tactics are not used for collection.

Peterson also said if the board make the determination to move forward in hiring a collection agency, he'd like to see county officials add a new level of regular review to the accounts on its "bad debt" list before they're turned over for collection.

"There should be a review of each and every account to see if it makes sense to turn it over to the collection agency," Peterson said.

He requested county staff obtain the proposed collection agency's procedures and has asked them to present an outline of the policy they will use for reviewing accounts before they're turned over to the agency sometime before the end of July.

"We haven't had a collection agency up to this point, so I don't think it would hurt to delay the decision two weeks," said County Administrator Craig Coffey.

Mallory is employed by a debt collection agency. Also, she composes articles on business and finance, and collections. .